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Assignments can be used to specify who is responsible for working specific cases. To create an assignment, select the “Add/Edit Assignments” action...

Information on assignments can be updated at any time by editing the assignments.  To edit an assignment, access the assignment either via the list...

Assignments that have been created in error can be deleted at any time by deleting the assignments.  To delete an assignment, access the assignment...

The Assignment Queue can be used to place cases into a queue from which team members can select the assignments. To place assignments into the queu...

Once an assignment has ended or is no longer needed, Users can Complete their assignments. There are a couple ways to initiate the assignment compl...