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This article will discuss how to set an existing Site as the Primary Location.
Setting a Site’s Location as the Primary Location will make it so that newly created cases are associated with the Site’s Primary Location, depending on whether or not the User creating the case has been assigned a Default Location.
When a User has a Default Location set and they create a case, the case will be assigned to the User’s Default Location.
When a User does not have a Default Location, then newly created cases will be associated with the Site’s Primary Location.
For more information regarding User Default Locations, please review the article titled Setting Default Locations for Users
Begin by accessing your specific Site via the Networks tab.
Click on your Site Name to be taken to the Site Profile page.
Scroll down and click on the Locations tab
Then click the “View” link next to the location that you want to make the Primary Location.
Click on the “Edit this Location” link under Locations Actions in the left hand sidebar.
On the next screen, set the “Primary Location” field to Yes and save the page.
The Location will now show that it is the Primary Location in the Locations listview on the Site Profile page.
